CMT's Credit management module is aimed at collectors, analysts, accounts receivable officers and supervisors. It covers

1. Business essential coaching
2. Credit analysis
3. Managing debtors
4. Debt recovery techniques
5. Understanding credit application and contracts
6. Marketing a business credibly
7. Risk assessment and fraud analysis

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Aimed at line staff, sales staff, supervisors and junior managers, the communication module develops confidence in face to face communication, with an emphasis on effectiveness in day-to-day business situations. It covers

1. How to get to the point effectively
2. Face-to-face presentation
3. Networking skills
4. Speech-making and delivery techniques
5. How to conduct and control business meetings
6. Confidence building
7. Developing speaking styles

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CMT's Customer Service training module is aimed at company and government officers who need to provide timely and accurate information to clients or the general public. Understanding client needs and efficient use of available resources are key skills to be developed. The module covers

1. Telephone service – inbound/outbound
2. Face-to-face service
3. Information gathering technique
4. Handling difficult customers

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In a competitive world, effective selling is as important as ever. Effective techniques change along with customer expectations of the role of purchasing facilitators. Depending on client needs, this module can emphasise one off selling, or large account marketing. The core module covers

1. Telephone selling
2. Face-to-face selling
3. Consultative selling
4. ‘Closing' techniques
5. ‘Qualifying' skills and motivation in selling
6. Planning in selling
7. Overcoming selling fears

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This module is directed towards individuals seeking employment. Likely candidates are professionals undergoing a mid-career change, people who are new to the workforce (either returning after a long break, or having just immigrated to Australia), as well as recent tertiary graduates. The module covers

1. Interviewing techniques
2. Resume writing
3. Selling yourself as a candidate
4. Managing self-awareness
5. Employer performance management

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CMT's Professional Coaching module sharpens the people management aspect of supervisory and middle management roles, by emphasising team performance planning, ongoing evaluation and motivational counseling. The module covers

1.Performance assessment for managers/supervisors
2. Interviewing techniques for employers
3.Management training in competency assessment
4.Performance management.

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